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BRITISH UNIVERSITY VIETNAM

91���� (BUV) is the first and only international university in Vietnam authorised to award degrees from renowned UK universities: University of London, University of Staffordshire, University of Stirling, Arts University Bournemouth, Bournemouth University, and Manchester Metropolitan University. Established in 2009, BUV delivers a wide range of undergraduate and postgraduate programmes following UK academic standards.

BUV is rated 5 Stars by QS and institutionally accredited by the UK Quality Assurance Agency (QAA). With over 500 enterprise partners, 100% of BUV graduates are employed or pursue further study within three months of graduation.
Students study at a world class campus in Ecopark, developed with an investment of up to USD 165 million, offering modern facilities and an international-standard learning environment for more than 10,000 students upon completion.

POSITION PURPOSE

As a Call Center Officer, you are the first point of connection between BUV and future students. Every conversation is an opportunity to inspire confidence, understand individual aspirations, and guide students toward the educational pathway that best fits their ambitions.

AREAS OF RESPONSIBILITY

• Lead Engagement:
  • Conduct intensive outbound calls to potential clients from the assigned database to introduce BUV programs and provide basic consultation.
  • Verify and update customer information accurately in the system.
  • Assess customer’s potential to drive information to sales for further follow up where applicable
  • Follow up on customer inquiries, appointments, events status.
• Early Stages Nurturing: Conduct one-on-one consultations regarding BUV information and study pathways for students in grades 10, and 11.
• CSAT & Application Care:
  • Conduct CSAT calls for new applications and withdrawals.
  • Follow up and maintain engagement with application from previous years.
• Handle other inbound & outbound call activities assigned by Supervisor or Manager
• Recruitment & Care event support: Participate & support recruitment and applicant care events when required.
• Other tasked assigned by Manager
• Support customer engagement and lead qualification via emerging communication channels (e.g., social platforms, messaging applications, and other digital touchpoints) if applicable

POSITION SPECIFICATIONS

• Working Time: Full-time (Monday to Saturday).
• Shifts: Flexible shift patterns (8:30 AM – 5:30 PM or 12:00 PM – 9:00 PM).

��COMPETENCIES (Knowledge, Skills, and Abilities)

• Educational Background: College or Bachelor’s degree preferred.
• Linguistic Skills: Strong verbal and written communication in both English and Vietnamese.
• Communication Style: Clear voice, confident telephone etiquette, and a patient, service-oriented mindset.
• Technical Proficiency: Basic familiarity with Microsoft Office/Google Workspace and CRM systems (Salesforce).
• Resilience: Ability to maintain a positive attitude in a fast-paced environment and handle high call volumes under pressure.

BENEFITS

• Highly competitive salary package (plus benefits), start from 20,000,000 VND commensurate with qualifications/experience
• 13th month Tet bonus (for Vietnamese candidates)
• Annual cost of living adjustment and performance-based bonus
• Recognition & awards programmes
• 20 days annual leave, public holidays, and 5 days paid sick leave
• Healthcare plan (private accident, medical, and dental insurance, including annual health checks)
• Education support for staff, their dependents and immediate relatives
• Relocation allowance to cover visa/flights/initial days accommodation
• Support and assistance in work permit and visa application together with relocation to and settling into living and working in Vietnam
• Various staff events through the year (outings, year-end party, sports activities and other events)
• Onsite fitness and sports centre
• Opportunity to work within a professional and multi-cultural environment

Interested candidates should prepare an up-to-date CV and application letter indicating for which position you are applying. Please then select SUBMIT YOUR CV button on our JOBS AT BUV webpage or email to hr@buv.edu.vn. We will invite short-listed candidates for interviews. Recruitment will remain open until the position is filled.

Important Notice:

To strengthen communication and protect candidates from increasingly complex fraud risks, please note that BUV will never request any fees or payments during the recruitment process. Be cautious of scams that ask for money to apply.

The Human Resources Department (HRD) of BUV only uses the official email address hr@buv.edu.vn. If you are ever unsure about the authenticity of any information or request, kindly contact HRD at hr@buv.edu.vn or by phone at +84 2216 250 250 during office hours for verification and support.

Submit Your CV